Purchase, Delivery and Returns Conditions
Geral terms
These general contractual conditions, or other in particular that may be established, regulate the relations between the company Pelicano Dourado, Lda, com sede na Parque Industrial Sado Internacional Armazém E2 Estrada Nacional 10 Quinta de Canes Gambia-Pontes-Alto da Guerra 2910-130 Setúball, Portugal, VAT number 510137989, hereinafter referred to as Portugalintube.com and third parties who use the web page Portugalintube.com, hereinafter referred to as clients. It is understood by "product" the merchandise covered by the contract of purchase.
This Privacy Policy governs the collection and treatment, including consent, to personal data collected or provided by users anywhere on the winespiritus.com website, as well as the exercise of their rights in relation to these data, pursuant to Regulation General for Data Protection (Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016).
Acceptance of conditions
By using the services provided by Portugalintube.com, the customer acknowledges and accepts that all terms and conditions established in these general conditions will apply.
Customers
Alcoholic beverages only may be acquired by people who, in their country of residence, have the legal age to do it.
Prices and availability
All the indicated prices are in € (Euros) and include VAT at the legal rate. The customer has the possibility to simulate a product's value by selecting other currencies that are available. However, the purchase will always be held in € (Euros). Prices shown may be changed without notice and are always subject to unavailability. Orders will be executedin by order of arrival, and if any temporary or permanent disruption of stock of the product, the customer will be notified and suggested an alternative to other products with similar characteristics.
Tax-free
The value of VAT can be deducted for public or private companies with legal registration. To do this, you must first send us the legally accepted tax number.
Contents
The description, image, and any other information of a product presented on Portugalintube.com, can be changed without notice. The images that illustrate each product may differ from the delivered product. We are not responsible for any typographical or arithmetic errors that may appear on our website.
Delivery
Orders will be delivered by specialized companies for this purpose. As a rule, delivery can take place within 24 to 72 hours for destinations in Europe and 5 to 7 days for the rest of the world. There may be exceptions to which we are unaware, such as natural disasters or other factors. The delivery period starts only after the purchase price is settled.
Who delivers?
Orders will be delivered by specialized companies for this purpose.
Open or damaged packaging?
All orders leave our premises with closed packaging and in perfect condition. If you receive an open or damaged package it is important that you put these details on the carrier's documents and send us an email to info@portugalintube.com indicating the order number.
If you prefer not to accept delivery, please also write the reasons, and the carrier will return the order to the origin.
What do I do if an order arrives broked?
Portugalintube.com developed packaging to avoid this type of problems. Transport partners are also aware of the fragility of the products. However, it is always possible to happen unexpectedly.
All products sent for purchases made on Portugalintube.com must be examined immediately upon receipt. If you notice any moisture in the box do not accept the request. If any imperfection or damage is detected in the product, you must return it to the transport company, noting these circumstances in the carrier's document and clearly justifying the reason for the return on the delivery note that accompanies the product. Then you should immediately notify Portugalintube.com of the event, in order to resolve the event as quickly as possible.
Absent client
Deliveries in Portugal will have two possibilities: through the network of more than 350 Chronopost Pick Me stores or deliveries until 18:00 through the Chronopost 18h service. If you are not sure of being available during the regular delivery period (until 6 pm) you should opt for the pick-up alternative at the Pick Me stores (see the nearest Pick Me store here), which are open many weekends longer hours. If you choose the Chronopost 18h service and, after attempting delivery, you are unable to receive the product within the established times, you will be charged for a new transport service.
In the International service, in the absence of persons authorized to receive the goods, the transport company will make another attempt. If the absence persists, WineSpiritus.com will be informed and will contact the customer to schedule a new delivery. If the contact problem persists, WineSpiritus.com will send an email to the customer in order to redirect delivery. This whole process will aim to prevent the product from returning to Winespiritus.com, thus avoiding delays in delivery and unnecessary collection of additional freight. The customer will have 48 hours to reply to the e-mail with the correct address, making a new and final delivery attempt. After this period, the goods will return to Portugalintube.com. From then on, there will be a new freight charge if the customer wants to receive his order.
Can I receive the order at my job?
If you are never at home at a time compatible with the delivery service of our partners, we recommend that you change the delivery address to one that is more compatible with your availability. If it is your place of work we can do it, but do not forget to indicate your telephone contact. This is essential.
Did I receive a product that doesn't match what I bought?
If we have made a mistake in the preparation of your order, please contact us by sending us an email to info@portugalintube.com, indicating what happened. Then we will contact you to indicate what procedures you should have.
Upon receipt of the claimed material, we will perform a quality control to verify the causes of the non-conformity pointed out. If the product was returned because it is defective or does not correspond to the original order, we will proceed to its immediate replacement without additional costs.
Packaging
As a delicate product, Portugalintube.com has reinforced cardboard packaging for transporting tubes, developed in order to effectively protect its contents. These packages are composed of "combs" that create protection between the tubes, minimizing the possible impacts during the journey that may cause damage to the product. This packaging is environmentally friendly.
Payment
The customer will have at their disposal the following types of payment: Pay Pal, credit / debit card: stripe and Manual customers can pay it offline, according to their instructions. All orders whose payment confirmation is not settled within the maximum period of 15 days, will be canceled.
Returns
Orders can be canceled at no cost, from the moment it is done before sending the goods. After sending the goods, receiving the request for cancellation, this will be treated as return.
Why haven't I received my order yet?
If, after 3 days of the indicated average delivery time, you still do not receive your order, please contact us at info@winespiritus.com, indicating the order number. We will inform you of the order status as soon as possible.
Order Cancellation
To clarify any doubt, request additional information or send suggestions, do not hesitate to contact us at info@portugalintube.com.
Returns
If you want to return your purchase, you should immediately send an email to info@portugalintube.com. In the email you should present the reason for the return. After you will be informed about how to proceed with such return. You have within 14 days after receipt the product to make it. We will only accept the merchandise that is returned under appropriate conditions (including the original packaging). Shipping charges will be charged to the customer. The Portugalintube.com refund only the value corresponding to the amount of merchandise. Excluded are the returns that derive from a defect of the product and, in this case, Portugalintube.com undertakes to change immediately the product for another one with the same or similar characteristics.
Legal Impositions
Portugalintube.com is not responsible for shipments made to countries where the respective law does not allow the entry of alcoholic beverages, being the customer's responsibility to seize the respective order. In case of return of products, Portugalintube.com will refund only the amount of the value corresponding to the goods, less financial charges and costs associated with return of transport. For more information contact us at info@portugalintube.com before ordering.
Causes of Force Majeure
Portugalintube.com is not responsible for contractual changes and for the damages resulting from these changes, which may result from situations of force majeure, such as blocking telecommunications, natural disasters, blocking means of transport, strikes, as well as legislative changes or regulations, which make the provision of services provided for in these general conditions totally or partially impossible.
Cancellation of orders
Portugalintube.com reserves the right to cancel orders that result in incorrect values due to computer errors, immediately returning the amounts paid by customers. Portugalintube.com is not responsible for damages that may result from interference, omissions, interruptions, computer viruses, malfunctions or disconnections of its software, as well as in the customers' computer equipment, as well as blockages and overloads in Internet browsing, or intrusions in your data that are not your responsibility.
Blocked Access
Portugalintube.com reserves the right to block access from any users who use the Portugalintube.com website in an abusive or irregular manner or who, in any other way, constitute a current or potential threat to the normal functioning of the website to Portugalintube.com or to third parties.
Final dispositions
In the event that one or more provisions of these General Contract Conditions are declared void, the rest of the provisions will continue to apply.
Information Requests
To clarify any doubts, request additional information or send suggestions, do not hesitate to contact us at info@portugalintube.com.